Press & Analysts


Featured Release

  • November 20, 2013

    New Salesforce1 Service Cloud is the game-changing social, mobile and cloud customer platform built to transform how companies deliver amazing customer service

    Powered by all-new Salesforce1 Customer Platform APIs, revolutionary new 1 Touch Service enables developers and ISVs to build and embed service everywhere—within any product, app or experience 

    Breakthrough Intelligent Service technology now empowers agents to resolve cases faster than ever by proactively surfacing actionable insights, identifying relevant experts and pinpointing related resources

    With the new Salesforce1 App, any user can now help resolve customer issues from anywhere on any device 

    Now every Service Cloud and Salesforce customer—including leading brands such as FitBit, HP, Philips and Stanley Black & Decker—has the customer platform to connect with their customers in a whole new way (NYSE: CRM), the world’s #1 CRM platform, today delivered the new Salesforce1 Service Cloud—the customer service platform for the Internet of Customers. The new Service Cloud is the game-changing social, mobile and cloud customer platform built to transform how companies deliver amazing...

  • November 20, 2013

    New Salesforce 1 AppExchange Accelerate program will provide the breakthrough technology and go-to-market services that ISVs need to build, market and sell next generation enterprise apps

    With no ramp-up costs, ISVs will be able to create profitable businesses from day one, leveraging a proven business model that enables them to invest in innovation and growth, instead of infrastructure

    Customers will benefit from access to the largest ecosystem of social, mobile and connected cloud apps, instantly available on any device, to run their entire business on Salesforce1

    Leading enterprise ISVs—including Apttus,, Kenandy and Veeva Systems—have harnessed the power of Salesforce1 to transform disruptive ideas into successful app companies (NYSE: CRM), the world’s #1 CRM platform, today introduced the Salesforce1 AppExchange Accelerate Program—fueling the next wave of enterprise ISVs delivering social, mobile and connected cloud apps on the Salesforce1 Customer Platform. The AppExchange Accelerate program will provide the...

  • November 20, 2013

    ExactTarget Marketing Cloud, now part of the Salesforce1 Customer Platform, empowers brands including CareerBuilder, Gap, Nike and Unilever, to connect with customers in a whole new way through email, mobile, social, web and connected products (NYSE: CRM), the world’s #1 CRM platform, unveiled today the Salesforce ExactTarget Marketing Cloud, the customer platform for 1:1 marketing. 

    The ExactTarget Marketing Cloud provides best-in-class digital marketing apps for email, mobile, social, web, marketing automation and connected...

Salesforce Blog

The Quick Social Media Guide to Event Planning
Putting on a conference or an event isn’t easy. It is a lot of hard work and dedication. Until recently, marketing centered on cultivating targeted lists and relying on speakers to entice attendees to come and hear them speak. Marketing relied heavily on other people selling an event that you...

How Whatsapp and Text Messages are Being Used for Sales, Marketing
Facebook recently dropped $19 billion (thats a nineteen followed by nine zeros) to acquire WhatsApp, a popular instant messaging service. The WhatsApp purchase left many industry watchers scratching their heads, until they realized that the service reaches approximately 450 million active users (with about a million new users being added...

How Lack of Time Management is Killing Your Sales
Salespeople are quick to say that they don’t have time. I’ve heard far too many salespeople complain about how they could sell far more if only their time wasn’t wasted on so many stupid activities. The problem is they’re only making an excuse for their own ineptitude. First, let’s accept...

Featured Video

Media Contacts

To reach a member of the Dreamforce media team, please click here or email

Social Media

Connect with Dreamforce